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HSBC Safeguard

HSBC Safeguard

Protecting you from fraud and financial crime

In today’s increasingly connected world, it‘s more important than ever to ensure your security – especially when it comes to banking. That’s why we’re introducing HSBC Safeguard: a series of initiatives designed to provide better protection for all of our customers from fraud and financial crime across our global processes and systems.


Information is key to protection

HSBC systems and processes depend on us having up-to-date customer information. So, from time to time, we may ask you:

  • to confirm or update your personal or business details;
  • to provide some new information; and / or
  • to provide original or original certified documents.

We understand that this may cause some inconvenience, and we apologise in advance for this, but we will work with you to ensure the process is as simple and straightforward as possible.


What happens to your data?

The purpose for gathering your up-to-date data is so that our processes and systems can protect our customers and the Bank against fraud and financial crime. We take our duty to protect your data very seriously, so all the information you provide to HSBC will be subject to HSBC Group's high data and security standards. Our intention is only to use the information for your protection and NOT to share with any third parties for marketing purposes.


What do I need to do next?

For now, you don't need to do anything. We will be contacting customers individually to request when, how and what information they need to provide as an update. Depending on your individual contact preferences, you may receive either an email or a letter.


Frequently asked questions

What is financial crime?   What is financial crime?

What is HSBC Safeguard?   What is HSBC Safeguard?

What are Sanctions?   What are Sanctions?

Why is fraud and financial crime suddenly of concern?   Why is fraud and financial crime suddenly of concern?

What has this got to do with you or your business?   What has this got to do with you or your business?

What information will the Bank likely request?  What information will the Bank likely request?

How will all this protect you or your business?   How will all this protect you or your business?


Get in touch

If you want to know more, you can contact us via the options available below.

Retail banking

Please call our Contact Centre (9 AM to 9 PM Bangladesh Time, everyday except government holidays)

  • Within Bangladesh: 16240
  • From Overseas: +88 096127 16240

Commercial Banking, Global Banking and Markets

Please contact your Relationship Manager

HSBC branch in Bangladesh

Visit us in a branch for more information. Click to find the nearest branch.