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Citizen’s Charter Corner


Citizen's Charter Corner

As discussed few weeks back post the below mail, we need your support in creating a Citizen’s Charter Corner in the PWS homepage (not as links but a tab). We understand that support from Region may be needed for this and hence as suggested – we have prepared the enclosed draft layout for the section to be created in the PWS. Note that multiple files/links to PDF files would need to be added in two separate segments (as and when needed). The actual files are being prepared currently and shall be shared with you by this week for being uploaded once the section is up and ready.

Focal Points

Name Designation Contact No* Email Role
Tonima Hossain

Branch Experience Manager,
Wealth & Personal Banking

+88078851528 tonimahossain@hsbc.com.bd Focal Point for Wealth & Personal Banking
Mohammed Erfan Elahi Senior Executive - Digital Banking, Wealth & Personal Banking +8809612772242 mohammed.erfan.elahi@hsbc.com.bd Alternate Focal Point for Wealth & Personal Banking
TBD       Focal Point for Wholesale Banking
TBD       Alternate Focal Point for Wholesale Banking

*Calling Hours: from 10AM to 6PM [Sunday to Thursday; only on working days]

Citizen’s Charter Inspection Committee

Name Designation Email
Tonima Hossain

Branch Experience Manager,
Wealth & Personal Banking

tonimahossain@hsbc.com.bd
Mohammed Erfan Elahi Senior Executive - Digital Banking, Wealth & Personal Banking mohammed.erfan.elahi@hsbc.com.bd
TBD    
TBD    

*Calling Hours: from 10AM to 6PM [Sunday to Thursday; only on working days]

Citizen’s Charter Team

Name Designation Email
Tonima Hossain

Branch Experience Manager,
Wealth & Personal Banking

tonimahossain@hsbc.com.bd
Mohammed Erfan Elahi Senior Executive - Digital Banking, Wealth & Personal Banking mohammed.erfan.elahi@hsbc.com.bd
TBD    
TBD    

*Calling Hours: from 10AM to 6PM [Sunday to Thursday; only on working days]