Citizen’s Charter Corner

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A Citizen's Charter is a document that outlines the services provided by a public or private institution, the standards of service delivery, and the responsibilities of both the institution and the citizens it serves.

The Citizen's Charter for the Bank would help to establish clear expectations for both customers and the banks themselves. By providing transparent and accountable services, the Bank can help to foster greater trust and confidence in the financial sector, which is crucial for the long-term growth and development of the Bangladeshi economy.

• Citizen’s Charter [December 2023]
• Citizen’s Charter [May 2023]

Focal Points

Name	Designation	Contact No. *	Email	Role
Fardina Hafiz	Head of Customer Experience, Wealth & Personal Banking	+88 01730341207	fardina.hafiz@hsbc.com.bd	Focal Points for Wealth & Personal Banking
Tonima Hossain	Branch Experience Manager, Wealth & Personal Banking	+88 09612772182 Ext 51528	tonimahossain@hsbc.com.bd	Alternate Focal Points for Wealth & Personal Banking
TBD	TBD	TBD	TBD	Focal Points for Wholesale Banking
Ahmed Saquib	Regulatory Transformation Manager, Wholesale Banking	+88 09612772087 Ext.-52087	ahmed.saquib@hsbc.com.bd	Alternate Focal Points for Wholesale Banking

* Calling Hours: from 10AM to 6PM [Sunday to Thursday; only on working days]

Citizen’s Charter Monitoring Committee

Name	Department
Muhammad Shohiduzzaman	Country Head of Global Trade and Receivables Finance
Newaz Musharraf	Country Head of Global Payments Solutions
Shamsul I Bhuiyan	Wholesale Head of Non-Financial Risk
Shawkat M Ali	Head of Operations
Fahad Bin Sultan	Senior Manager, Wealth and Private Banking
Mehedi Z Andalib	Head of Compliance Advisory

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