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Citizen’s Charter Corner


Citizen’s Charter Corner

A Citizen's Charter is a document that outlines the services provided by a public or private institution, the standards of service delivery, and the responsibilities of both the institution and the citizens it serves.

The Citizen's Charter for the Bank would help to establish clear expectations for both customers and the banks themselves. By providing transparent and accountable services, the Bank can help to foster greater trust and confidence in the financial sector, which is crucial for the long-term growth and development of the Bangladeshi economy.

Focal Points

Name

Designation

Contact No. *

Email

Role

Tonima Hossain

Branch Experience Manager,
Wealth & Personal Banking

+88078851528

tonimahossain@hsbc.com.bd

Focal Point for Wealth & Personal Banking

Shahrin H Jhilik

Senior Manager, Change and Implementation, Wholesale Banking

+8809612771163

shahrin.hossain.jhilik@hsbc.com.bd

Focal Point for Wholesale Banking

Mohammed Erfan Elahi

Senior Executive - Digital Banking, Wealth & Personal Banking

+8809612772242

mohammed.erfan.elahi@hsbc.com.bd

Alternate Focal Point for Wealth & Personal Banking

Ahmed Saquib

Regulatory Transformation Manager, Wholesale Banking

+8809612772087

ahmed.saquib@hsbc.com.bd

Alternate Focal Point for Wholesale Banking

*Calling Hours: from 10AM to 6PM [Sunday to Thursday; only on working days]

 

Charter Monitoring Committee

Name

Department

Muhammad Shohiduzzaman

Country Head of Global Trade and Receivables Finance

Newaz Musharraf

Country Head of Global Payments Solutions

Shamsul I Bhuiyan

Wholesale Head of Non-Financial Risk

Shawkat M Ali

Head of Operations

Fahad Bin Sultan

Senior Manager, Wealth and Private Banking

Mehedi Z Andalib

Head of Compliance Advisory

Lifestyle Benefits

Lifestyle Benefits