1. Enter Details
  2. Confirmation
  3. Acknowledgement
  1. Enter Details | Step 1 of 3
  2. Confirmation | Step 2 of 3
  3. Acknowledgement | Step 3 of 3
| Step 1 of 3

COMPLAINT LODGEMENT FORM

At HSBC we are committed to providing you with the best-in-class service experience. We want to deliver you solutions that cater to your needs, and to your satisfaction. However, even with the best of intentions, we know that at times things can go wrong and in those situations we need your feedback.

If for any reason you are not happy with any aspect of our service, please leave us an email at complaints@hsbc.com.bd or call us at 16240 (within Bangladesh) or +880 96127 16240 (from outside of Bangladesh) between 9am-9pm, 7 days a week (except govt. holiday).

Alternatively, you may complete the form below and your complaint/feedback will be received to us accordingly.

Within two working days of receiving your complaint we shall contact you to fully understand the matter and start working on a suitable solution. We thank you in advance for your kind patience. 

Kindly note that all fields with * are mandatory.

Title
Existing customer
| Step 2 of 3

COMPLAINT LODGEMENT FORM

Please confirm and submit your information.

Title

{{title}}

First name

{{firstName}}

Last name

{{lastName}}

Address

{{address}}

Email address

{{email}}

Phone number

{{phoneNumber}}

Existing customer

{{existingCustomer}}

HSBC Bangladesh account number

{{accountNumber}}

Subject

{{subject}}

Details of the complaint

{{details}}

Your expected solution

{{solution}}

| Step 3 of 3

COMPLAINT LODGEMENT FORM

Within two working days of receiving your complaint we shall contact you to fully understand the matter and start working on a suitable solution. We thank you in advance for your kind patience.

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