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Contact Centre

Your Banking Solutions a simple call away

We value your demands for innovative products and services. To provide superior customer experience we’ve upgraded our Contact Centre with the latest technology. Now for any query, you can reach us via most simplified menu. You can call us for your financial and banking needs or for any query. You can enjoy the convenience of modern banking from anywhere simply by pressing a few buttons of phone.



Contact Centre call-flow

Contact Centre call-flow

What is the major change in HSBC Contact Centre

  • You can reach us via few simple steps i.e. Language Selection > Service Selection
  • HSBC Phonebanking service has been discontinued

What services I can enjoy via HSBC Contact Centre

You can enjoy the following services from HSBC Contact Centre:

  • Take advice on personal financial services offered by HSBC
  • Know the status of the application you have submitted at HSBC
  • Know the details about HSBC products, services and the latest promotion offers
  • Call for account, Debit card, cheque book activation and report lost/stolen ATM/Debit card
  • Know your account and transaction related information
  • Request for loan closing certificate
  • Place advance notification for large cash withdrawal
  • Provide feedback and recommendation on HSBC products and services


Frequently Asked Questions

Click here for frequently asked questions on HSBC Contact Centre


Need to know more

For assistance on your queries, you can contact us via the options available below.

  • Contact Centre 24/7, including government holidays.
    Within Bangladesh : 16240
    From Overseas: +88 096127 16240
  • Email your inquiries and feedback: contact@hsbc.com.bd