Putting you first
We're here to help you feel confident and informed about your money. Here you'll find information explaining your rights and protections, along with the standards of service you can expect from us.
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Financial literacy
Financial literacy is the possession of the set of skills and knowledge that allows an individual to make informed and effective decisions with all of their financial resources. Individuals today are more responsible for their personal finances than ever before. An essential indicator of people’s ability to make financial decisions is their level of financial literacy.
Citizen's charter corner
A Citizen's Charter is a document that outlines the services provided by a public or private institution, the standards of service delivery, and the responsibilities of both the institution and the citizens it serves. The Citizen's Charter for the Bank would help to establish clear expectations for both customers and the banks themselves. By providing transparent and accountable services, the Bank can help to foster greater trust and confidence in the financial sector, which is crucial for the long-term growth and development of the Bangladeshi economy.
Implementation reports
| Contact | Designation | Telephone number | Role | |
|---|---|---|---|---|
| Fardina Hafiz | Head of Customer Experience, Wealth & Personal Banking | +88 01730341207 | fardina.hafiz@hsbc.com.bd | Focal Points for Wealth & Personal Banking |
Tonima Hossain |
Branch Experience Manager, Wealth & Personal Banking | +88 09612772182 Ext 51528 |
tonimahossain@hsbc.com.bd | Alternate Focal Points for Wealth & Personal Banking |
Mashrur Hasan Khan |
Senior Manager, Business Regulatory Risk, Non Financial Risk, Wholesale Banking | +88 01755645019 | mashrurhasankhan@hsbc.com.bd | Focal Points for Wholesale Banking |
Ahmed Saquib |
Regulatory Transformation Manager, Global Regulatory Transformation |
+88 09612772087 Ext.-52087 | ahmed.saquib@hsbc.com.bd | Alternate Focal Points for Wholesale Banking |
| Contact | Fardina Hafiz |
|---|---|
| Designation | Head of Customer Experience, Wealth & Personal Banking |
| Telephone number | +88 01730341207 |
| fardina.hafiz@hsbc.com.bd | |
| Role | Focal Points for Wealth & Personal Banking |
| Contact |
Tonima Hossain |
| Designation | Branch Experience Manager, Wealth & Personal Banking |
| Telephone number |
+88 09612772182 Ext 51528 |
| tonimahossain@hsbc.com.bd | |
| Role | Alternate Focal Points for Wealth & Personal Banking |
| Contact |
Mashrur Hasan Khan |
| Designation | Senior Manager, Business Regulatory Risk, Non Financial Risk, Wholesale Banking |
| Telephone number | +88 01755645019 |
| mashrurhasankhan@hsbc.com.bd | |
| Role | Focal Points for Wholesale Banking |
| Contact |
Ahmed Saquib |
| Designation |
Regulatory Transformation Manager, Global Regulatory Transformation |
| Telephone number | +88 09612772087 Ext.-52087 |
| ahmed.saquib@hsbc.com.bd | |
| Role | Alternate Focal Points for Wholesale Banking |
Calling hours: from 10am to 6pm Sunday to Thursday; only on working days.
| Name | Department |
|---|---|
Muhammad Shohiduzzaman |
Country Head of Global Trade and Receivables Finance |
Newaz Musharraf |
Country Head of Global Payments Solutions |
Shamsul I Bhuiyan |
Wholesale Head of Non-Financial Risk |
Shawkat M Ali |
Head of Operations |
Fahad Bin Sultan |
Senior Manager, Wealth and Private Banking |
Mehedi Z Andalib |
Head of Compliance Advisory |
| Name |
Muhammad Shohiduzzaman |
|---|---|
| Department |
Country Head of Global Trade and Receivables Finance |
| Name |
Newaz Musharraf |
| Department |
Country Head of Global Payments Solutions |
| Name |
Shamsul I Bhuiyan |
| Department |
Wholesale Head of Non-Financial Risk |
| Name |
Shawkat M Ali |
| Department |
Head of Operations |
| Name |
Fahad Bin Sultan |
| Department |
Senior Manager, Wealth and Private Banking |
| Name |
Mehedi Z Andalib |
| Department |
Head of Compliance Advisory |
Unclaimed deposits
Details of unclaimed deposit, cashier order, Demand Draft submitted to HSBC Bangladesh Bank on 30 April 2025
To comply with BRPD Circular No. 10 dated 10 September 2018 and Section-35 of Bank Companies Act-1991, HSBC Bangladesh has submitted the below listed deposits, cashier order and demand drafts remaining unclaimed for ten (10) years or more to Bangladesh Bank on 30 April 2025 and 30 April 2024. Withdrawal request against any of the amounts which have been submitted to Bangladesh Bank need to be requested from Bangladesh Bank via HSBC Bangladesh within 02 (two) years from the date of deposit to Bangladesh Bank. Kindly visit your nearest HSBC branch along with relevant supporting documents in reference to the unclaimed amount for onward guidance.
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